Coffee is a journey of constant discovery and growth.
Let’s simplify things with answers to some common questions.

• How can I place an order?
  Just reach out to our team through the contact page. We’ll give you personalised advice to help you pick the perfect green coffee beans for your needs. Once we agree on your order, we’ll send you payment instructions via email. After we receive the funds, we’ll prepare your order within 48 hours. We’ll send you all the details to arrange pickup, or we can organize transport for you if needed.

• How can I order samples?
  We’re happy to send you samples, either green or roasted (cupping roast). To avoid any back-and-forth, please be as specific as possible about what you’re looking for so we can put together a tailored selection of samples. For orders over 1kg or those outside the EU, we may ask you to cover the shipping costs. Thanks for understanding!

• What is the minimum purchase amount?
  We support companies of all sizes. Our minimum order is 1 bag/box, but please note that there’s a €90 handling fee for orders of less than 5 bags.

• What are the payment conditions?
  We require payment before releasing your order. Payments can be made via wire transfer.

• Where are your beans stored?
  Our beans are stored at SEABRIDGE under optimal conditions. You can learn more about SEABRIDGE here.

• How are bags shipped?
  We stack full bags of coffee on wooden EUR-pallets and wrap them securely. If requested, we can add plastic strapping, though we only do this upon request to reduce unnecessary plastic use. EUR-pallets measure 120cm x 80cm x 14.4cm and weigh around 20-25 kg each.

• How many bags fit on a pallet?
  Typically, we can fit around 10 coffee bags per pallet, depending on their size.

• What if my order arrives damaged?
  We perform strict quality checks, so issues are rare. However, if your order arrives damaged or with any problems, please make sure to note it on the delivery’s CMR and document it with photos. Let us know right away, and we’ll investigate and follow up to resolve the issue.

As the European Union Deforestation Regulation (EUDR) approaches,
here are some frequently asked questions about how EFICO ensures compliance and maintains transparancy.

• How does CUPRIMA collect the necessary geolocation data?
  Geolocation data collection is managed by our suppliers, as CUPRIMA does not own farms or plantations. However, we work closely with our partner producers to ensure they understand and meet the stringent requirements of the EUDR. We provide detailed guidelines, along with ad-hoc training sessions, to help them comply. Additionally, CUPRIMA offers direct support to origins that may lack the necessary knowledge and capacity, particularly those at higher risk of EU market exclusion.

• When and how will CUPRIMA share geolocation data with clients?
  CUPRIMA will share geolocation data with clients whenever the EUDR legislation enters into application -either on December 30, 2024, or December 30, 2025, if the one-year phasing-in period is approved by Parliament and Council.
  – For large clients, relevant geolocation data in GeoJSON format will be accessible via the EU’s IT system (TRACES) using the DDS number and security token provided on the CUPRIMA invoice.
  – For SME clients, storing geolocation data is not mandatory. The DDS number provided on the CUPRIMA invoice will be sufficient to meet the requirements.
  Heads up! For coffee placed on the market before the EUDR enforcement date (December 2024 or December 2025, depending on the approval of the one-year phasing-in period by the Parliament and Commission), the CUPRIMA invoice will specify that customs clearance was completed prior to the enforcement date. Therefore, DDS and geolocation data will not be mandatory for these shipments.

• Can CUPRIMA share geolocation data for products purchased in the past?
  In compliance with privacy and data security regulations, CUPRIMA is unable to provide geolocation data for purchases of beans that were customs cleared before the EUDR enforcement date, which is either December 30, 2024, or December 30, 2025, if the one-year phasing-in period is approved by Parliament and Council.

• What information will CUPRIMA provide prior to shipment?
  Due to time constraints and the need to gather and pre-validate datasets from the origin, we do not typically provide geolocation data in advance for clients for whom we handle customs clearance. However, exceptions may be made for specific origins or suppliers if clients have concerns, which will be reviewed on a case-by-case basis.

• How will we know if coffee sold/bought is EUDR compliant?
  EUDR compliance is determined by the customs clearance date, not the arrival date in the EU. As a result, in early 2025 (or early 2026 if the one-year phasing-in period is approved by Parliament and Council), clients may receive coffee lots with or without a DDS number, depending on when customs clearance was completed for each lot. This will be clearly indicated on the CUPRIMA invoices..

• How does CUPRIMA ensure traceability from physical coffee to geolocation coordinates?
  For each geolocation dataset submission, suppliers must inform CUPRIMA of the data’s source (whether collected by the farmer, verified by an external third-party auditor, or obtained through other means) and provide supporting documentation. For certified coffee, we use traceability systems from independent certification bodies or national systems in advanced producing countries (e.g., Costa Rica). CUPRIMA is also committed to building a comprehensive traceability system for its entire value chain as part of its sustainability strategy.

• What happens if products are found to be non-compliant?
  To prevent non-compliance, we encourage suppliers to share their geolocation datasets with us for pre-validation before finalising contracts with CUPRIMA. This enables us to detect potential issues even before the crop season begins.
  Once contracts are finalised, suppliers must submit geolocation and legality information at least one month before shipment. If deforestation is discovered on declared coffee plots, suppliers are notified and may challenge the findings with supporting evidence, such as geotagged photos, drone footage, or satellite images. If non-compliance is confirmed, suppliers must segregate the affected products and provide proper documentation. In extreme cases, if non-compliance is detected upon arrival in the EU, the products will be replaced with compliant coffee, and the non-compliant coffee will be redirected to other markets.

• When will CUPRIMA be ready to comply with the EUDR?
  Our internal Due Diligence System will be fully operational as from the date of enforcement. According to the latest update, the EU IT system is expected to go live in November 2024 for registrations, with testing starting in December 2024. This means we will not be able to provide DDS numbers until then. As outlined in the Regulation, DDS codes will be available by December 30, 2024, unless the proposed 1-year phase-in period is approved by Parliament and the Council, in which case the DDS codes would become available by December 30, 2025.