How can I place an order?

Reach out to our team via the contact page. We will provide you with personalized advice and support to choose the green coffee beans that fit your needs.Once we agree on the coffees you want to order, we will send you a payment instruction via email. We will wait until receiving the funds in our bank account before preparing the order. Our warehouse will prepare it within 48 hours. We will then send you all the information to pick up your order. We can also arrange transport on demand. 

How can I order samples ? 

We will be happy to send you samples, green or roasted (cupping roast). To avoid an unnecessary loss of time, please be as specific as possible in what you are looking for so we can send you a personal package with only interesting samples. For specific sample orders > 1kg or outside the European Union, we may ask you to share the shipping cost.  Thank you for your understanding. 

What is the minimum purchase amount?

We are here to  support any type of company. Our minimum order quantity is 1 bag/ 1 box, though we add 90€ for handling on orders less than 5 bags. 

What are the payment conditions ?

We ask for payment before release of the order. We accept payment by wire transfer. 

Where are your beans stored?

Our beans are stored at Seabridge under the best conditions. Discover more about Seabridge here.

How are bags shipped?

We stack full bags of coffee on wooden EUR-pallets which are wrapped up to secure the load. Upon request we can additionally strap your load with plastic. To reduce pressure on our planet we only use plastic straps on request. Dimensions of the EUR-pallets are 120cm x 80cm x14.4cm and weigh 20-25kgs each.

How many bags fit on a pallet?

Depending on the size of the coffee bags, we can generally fit 10 bags on each pallet.

What if my order arrives damaged?

Thanks to the strict control we perform, we rarely have problems. Though if your order arrives with damage or if you observe any problem, it is essential that you note the damage on the CMR of your delivery. Document the problem with pictures and evidence, and inform us as soon as possible. We will investigate the cause of the problem and follow up accordingly.